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This page sets out exactly what data baliselot collects when you access the platform, how we use it, and what controls you hold over it. We built this policy around the questions Indonesia account holders actually ask — covering payment records, account access, and how to reach us when something needs correcting.
When you create an account on baliselot, we collect the details you submit during registration — name, contact information, and identity verification data required to operate your account. When you make a transaction using Bank Transfer, QRIS, DANA, OVO, or GoPay, we record the payment reference, amount, and timestamp against your wallet history. This record is accessible to you at any time through the transaction log in your account dashboard after login. We also collect session data — the device type, browser session identifier, and pages visited — to maintain platform stability and review unusual access patterns. We do not sell your personal data to third parties. Data shared with payment processors is limited to what is strictly required to complete your transaction. Cookie data is collected on every session. You can review and adjust cookie preferences through the settings link at the bottom of any page. Retained data is held only as long as your account remains active or as required by applicable regulations in the regions where we operate. If you close your account, we follow the data retention schedule shown in your account closure confirmation. Availability of this service depends on local law and eligible regions.
Understanding the boundaries of this policy helps you know exactly which data practices we are responsible for, and where a third-party service takes over. The four areas below draw that line clearly so you can make informed choices about the data you share at each step.
All data collected during login, registration, and identity verification falls under this policy. This includes session tokens, device identifiers, and any details you enter into your account profile or security settings.
Payment data processed through DANA, OVO, GoPay, Bank Transfer, or QRIS is shared only with the relevant payment processor to complete the transaction. Once the transfer leaves our platform, the processor's own privacy terms apply to that leg of the payment.
Browsing data — pages viewed, session duration, device type — is collected by us and used to maintain platform performance. Cookie settings for this data are adjustable in your browser or through the cookie preference link at the footer.
Links to external services, including game content from studios in the lobby, operate under those studios' own data practices. We do not control the data handling of third-party sites you navigate to from baliselot.
You hold several concrete rights over the data we hold about you, and each one has a clear route inside your account. To review what data we hold, open the Account Settings section after login — the profile and activity tabs show the information linked to your account. If any detail is incorrect — a contact number, email address, or registered name — the edit function on the same page lets you update it without contacting support. For requests we cannot process automatically, such as a full data export or account-level deletion, contact our support team directly using the channels listed on the Support section of this page. We respond to these requests through the same channel you use to reach us. You also have the right to withdraw consent for marketing messages; the preference toggle is inside your notification settings. If you believe your data has been handled incorrectly, raise a query through live support or the policy contact email. We aim to acknowledge every data query promptly and provide a clear response.
Open Account Settings after login. The activity log and profile tab list all data currently held against your account, including transaction references and session history.
Use the edit fields in your account profile to update contact information or registered details. Changes apply immediately and are reflected in your next session and transaction record.
For records we cannot expose inside the dashboard — such as a full data export — contact support directly. We process these requests in line with the retention policy disclosed in your account.
Your notification preferences are inside Account Settings. Toggle off the relevant channel to stop receiving messages. The change takes effect on your next login session.
For any privacy-related question — data access, a correction request, or a concern about how your information was used — use one of the three contact paths below. Each route connects you directly to the team that handles account and data queries, not a general inbox.
Open the chat widget on any page after login. Use the topic selector to mark your query as an Account or Privacy matter so it reaches the right team without an extra step.
Send a written request to the policy contact address listed in your account registration confirmation email. Include your registered account name and the specific data action you are requesting.
For straightforward corrections — email, phone number, notification preferences — log in and use the Account Settings edit fields directly. No support ticket is needed for profile-level changes.
The practices below describe how we approach data at each stage of your account — from the moment a session starts to the point your account is closed. These are the operational specifics, not general statements.
We use session cookies to keep you logged in and to detect unusual access patterns. Preference cookies remember your language and layout settings. You can clear or block cookies at any time through your browser settings or the cookie preference link in the footer.
Account access is protected by the credentials you set at registration. If we detect a login from an unrecognised device or location, you will be asked to verify your identity before the session proceeds. Security settings are visible under Account Settings after login.
We hold your account data for as long as your account is active. Transaction records linked to DANA, OVO, GoPay, Bank Transfer, or QRIS payments are retained in line with applicable financial record requirements. The exact retention period is shown in your account closure confirmation.
When this policy is updated in a material way, we notify you through the email address registered to your account before the change takes effect. The current version of the policy is always accessible from the footer of every page.
The questions below are the ones we hear most often from account holders about how their data is handled. Each answer points to the specific step or location inside your account where you can take action.
At registration, we collect your name, contact information, and the identity details required to open an account. After that, we record session identifiers, device type, and transaction references each time you log in or complete a payment through DANA, OVO, GoPay, Bank Transfer, or QRIS.
Log in and open Account Settings. The profile tab shows your registered details, and the activity log shows session and transaction history. Both are readable at any time without contacting support. Transaction references for QRIS and Bank Transfer payments appear in the wallet history tab.
Open Account Settings after login and use the edit fields in your profile. You can update your contact number, email address, and notification preferences directly. For changes that require identity re-verification, contact support through live chat or the policy email address listed in your registration confirmation.
We share payment data only with the processor required to complete your transaction — DANA, OVO, GoPay, Bank Transfer, or QRIS. We do not sell personal data. Game studio content in the lobby operates under those studios' own data practices; we do not control that data handling.
Contact support through the live chat or the policy email address in your registration confirmation. Include your registered account name and the type of request. We process deletion requests in line with our retention policy, the schedule for which is provided in your account closure confirmation.
We notify you by email to your registered address before any material change takes effect. The current version of the policy is always available from the footer link on every page of the platform. Check that link after login to confirm which version applies to your account at any time.