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These terms set out the rules that govern your use of baliselot — covering your account, the actions available to you, and how we handle transactions through Bank Transfer and QRIS. Reading them before you start helps you understand exactly where you stand and what steps are available if something needs to change.
These terms form the agreement between you and baliselot when you access or use any part of this platform. By creating an account, you confirm that you have read and understood what is written here. Your use of account features — including the wallet, transaction records, and payment routes such as Bank Transfer and QRIS — is covered by this policy in full. Where local law in Indonesia restricts or conditions access to online gaming services, eligibility depends on what those laws permit in your region. We do not override or supersede applicable local regulations. If you are accessing from a region where this service is not permitted, these terms do not grant you any right to use the platform. We may update these terms when our policies change. The version shown here is the current one; material changes will be communicated through your account or by notice on this page before they take effect. Continued use of your account after an update means you accept the revised terms. If you disagree with any change, you should stop using the platform and contact our support team using the routes listed in the Support section below.
Not every aspect of your experience falls under the same part of this policy. This section clarifies which areas are governed by these terms and where a separate or external framework applies.
Your account — including login, session behaviour, wallet balance and transaction history — is fully within the scope of these terms. Actions taken on your account are subject to the rules set out here, and our support team applies them when handling your requests.
Payments processed through Bank Transfer and QRIS operate under these terms as far as the platform side is concerned. For banking rules specific to your financial institution or e-wallet provider, their own conditions also apply alongside ours.
Game content supplied by studios such as PG Soft, Habanero and CQ9 is delivered through our platform. These terms govern how you access that content, but game-level rules — such as round mechanics and prize structures — are set by each studio and shown within the game itself.
Links or integrations that direct you away from baliselot fall outside our policy scope. We do not control third-party sites and cannot be held responsible for their terms. Review their policies separately before providing any personal or payment information there.
These terms are not one-sided. You have concrete steps available to you at any point — from reviewing what we hold about your account to requesting a correction or asking a direct question. If your account details change, you can update them by navigating to your profile settings after login; the fields shown there reflect what we currently hold. Transaction records, including deposits and withdrawals processed through Bank Transfer or QRIS, are visible in your account wallet history. If you believe a record is incorrect, note the transaction reference and contact our support team. We will review it and respond through the same channel you used to reach us. You can also ask us to clarify any clause in these terms — no question is too minor. Our policy is meant to be readable, and we will explain any part of it in plain language on request.
Your full transaction history is available after login under wallet history. Each entry includes a reference, date and amount. If a record looks wrong, note the reference number before you contact support.
Name, contact details and payment method preferences can be updated from your profile page. Some changes may require identity verification as shown in the account settings flow — follow the steps displayed there.
If any clause in these terms is unclear, send your question through our support chat or email channel. We will answer in plain language and, where the question touches account data, confirm in writing via your registered contact.
For issues affecting account access — login, wallet balance or transaction disputes — contact us using the paths in the Support section. We handle each case individually and keep a record of the exchange for your reference.
Questions about this policy, your account or a specific transaction have a direct route to our team. Use the channel that suits you — we respond through the same path you use to contact us.
Open the chat window from any page once you are logged in. Share your account reference and describe your policy question clearly so we can route it to the right team member without delay.
For written records of a policy dispute or account correction request, email us directly. Include your registered account email and a brief description of the issue. We keep a copy of every exchange on our side.
The Help section inside your account dashboard lists common policy questions with direct answers. Check there first — many account-level queries about transactions, QRIS payments and wallet records are resolved without needing to contact the team.
Our approach to your account data is set out in these terms and the linked privacy notice. We collect only what is needed to operate your account, process transactions and respond to your queries. Data you provide when registering — including details used for Bank Transfer or QRIS verification — is held securely and not shared with parties outside the platform except where required by applicable law.
We keep account and transaction records for as long as your account is active and for a defined period after closure, as required by applicable regulations. If you want to know what we hold, contact us through the email path listed in the Support section.
We use session cookies to keep your login active and to remember your account preferences. You can manage cookie settings through your browser; note that disabling certain cookies may affect how the account wallet and payment pages behave.
Your account credentials are your responsibility to keep secure. We will never ask for your password through chat or email. If you suspect unauthorised access, use the account security page — accessible after login — to change your credentials immediately.
To request a correction to data we hold, or to ask about how a specific policy clause applies to your account, email our support team with your account reference. We aim to respond to data-related requests within the timeframe stated in our privacy notice.
These are the questions we hear most often from account holders about how this policy works in practice. If yours is not here, reach out through the support paths above.
Yes. Any transaction you initiate through your baliselot account — whether via QRIS or Bank Transfer — is covered by these terms on the platform side. Your bank or payment provider's own conditions apply in parallel for their part of the transaction.
Access depends on whether local law in your region permits it. These terms do not override applicable regulations. Where access is not permitted by local law, your use of the platform is not authorised under this agreement, regardless of whether the site loads technically.
We will notify you of material changes through your registered account contact or through a notice on this page before they take effect. The current version is always the one displayed here. Continuing to use your account after a change means you accept the updated terms.
Open your wallet history after login and note the transaction reference number and date. Then contact our support team via live chat or email with that reference. We will review the record on our side and follow up through the same channel you used.
Yes. Send your request to our support email with your registered account details. We will confirm what we hold and the retention period that applies. Data-related requests are handled as described in our privacy notice, which is linked from the account settings page.
We retain records for a defined period after account closure as required by applicable regulations. You can ask us to confirm the specific retention period for your account by emailing support after you submit a closure request through your account settings.